Medical Office Clerk

Hampton, VA

ASG is looking for a Medical Office Clerk to join our team supporting the 633rd Medical Group, Patient Administration Office at Langley AFB.  

RESPONSIBILITIES:

  • Greets patients/visitors at a front desk, information center or office setting.
  • Answers main office phone line.  Directs telephone calls to appropriate section for assistance.  Takes messages as required.
  • Arranges and schedules medical appointments and determines patient eligibility for services .  Determine patient eligibility, schedule appointments, relay general instructions to patients, or make referrals to other sections.
  • Obtains updates and files medical records as needed.
  • Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.
  • Ensures arrival of medical records prior to appointment(s).
  • Initiates and locates patient medical records as needed.
  • Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
  • Performs other administrative and clerical duties in support of the medical care and operational support.
  • Creates appointment schedules and templates in patient appointment computer system.
  • Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system.

QUALIFICATIONS:

  • A fully qualified typist with a minimum of 50 WPM is required.
  • General medical ethics, telephone etiquette, and excellent communication and customer service skills.
  • General office administrative and clerical skills to perform receptionist duties and answer telephones.
  • Ability to communicate effectively, both orally and in writing.
  • High school diploma or General Educational Development (GED) equivalency.  Medical terminology desired.
  • At least 6 months of experience in office setting.