Help Desk Specialist I

Artesia, NM

Abacus Solutions Group: We're built on our shared core values! We are difference-makers, passionate about serving, we work hard with integrity and do the right thing. Difference makers means that we look at every opportunity as a chance to make a difference. Passionate about serving means that we are always looking for ways to serve our customers and coworkers. Working hard and doing the right thing with integrity means that for every decision we make we first ask “Is the decision consistent with our moral and ethical principles”.  We hire, review, reward and recognize our teammates based on these characteristics, so it is important that you share these values to be part of the team. 

 Position Overview:  We’re hiring for a Help Desk Specialist Level I to work at the Federal Law Enforcement Training Center (FLETC) in Artesia, NM.  In this position you’ll become part of technically diverse team to include but not limited to other Help Desk Specialists, Network Engineers, System Administrators, and Database Professionals.  Together this team provides IT Operations and Support to the Federal Law Enforcement Training Agency which is responsible for training Law Enforcement Professionals from over 90 different agencies.    

Position Responsibilities:

  • Provide support to end-user computing equipment, software applications, and infrastructure support
  • Troubleshoot and communicate with end-users via software tools, telephone, or in-person
  • Install and/or replace end-user computing equipment
  • Perform preventative maintenance work on end-user computing equipment
  • Maintain accurate records of software/hardware installation and relocation
  • Interact with network infrastructure, applications, and other IT experts to resolve and/or identify and correct the core problem

Required Qualifications:

  • Must be a US Citizen
  • Must pass a Federal Law Enforcement Background Investigation
  • 1 year experience troubleshooting software and hardware in a customer service role
  • Excellent problem-solving skills and analytical abilities
  • Excellent written and verbal communication skills using the English language 

Education/Experience

  • High School Diploma or equivalent is required
  • Prefer candidates with an associate degree with an emphasis on Information Technology such as Network Administration
  • Prefer Candidates with CompTIA Network+ or A+ Certification

Pay and Benefits:

  • You'll earn an hourly wage $18.00 
  • We offer a wide range of medical benefits, employee resources and strategic discount alliances.  These benefits include co-pay medical benefits, company matching 401K, Choice Time Off, Long Term and Short Term Disability Insurance, Life Insurance, and other ancillary benefits.

We are an equal opportunity employer.   We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.   The EEO is the Law poster is available here.