Support Technician

O'Fallon, IL

Abacus Solutions Group: We’re built on our shared core values! We are difference-makers, passionate about serving, we work hard with integrity and do the right thing. Difference makers means that we look at every opportunity as a chance to make a difference. Passionate about serving means that we are always looking for ways to serve our customers and coworkers. Working hard and doing the right thing with integrity means that for every decision we make we first ask “Is the decision consistent with our moral and ethical principles”.  We hire, review, reward and recognize our teammates based on these characteristics, so it is important that you share these values to be part of the team. 

Position Overview:  We’re hiring for a Support Technician to work at Scott Air Force Base located near O’Fallon, IL. In this role you’ll provide Information Technology support to the members of the US Air Force and provide a critical role to ensure the warfighting capabilities of our US Military!

Position Responsibilities:

  • Answer user calls, log user information into provided ticketing system
  • Determine user system issue by analyzing symptoms & identifying underlying problem
  • Reset user passwords
  • Update user online information
  • Coordinate with Enterprise Service Desk (ESD) to build/update/unlock/delete user NIPRNET accounts
  • Coordinate with ESD to build/update/ unlock/delete Organization box/Distro List accounts
  • Update user Information Assurance training dates in online system
  • Image and install workstations, update printer configuration, map network drives Install/update software on user workstations
  • Train users in diagnosing Outlook Web Access (OWA), Virtual Private Network (VPN) Wireless access account issues
  • Support users with Microsoft Office, Online VTC program questions/issues
  • Support users with replacement of laser printer toner cartridges
  • Determine user system issue by analyzing symptoms & identifying underlying problem
  • Build/update/unlock/delete user SIPRNET accounts
  • Build/update/unlock/delete user Global Rapid Response Intelligence Package (GRRIP) accounts (GRRIP is a SATCOM secure reach back kit, currently using a KLAS kit)
  • Image and install workstations, update printer configuration, map network drives
  • Inventory COMSEC materials (each shift)
  • Diagnose Token issues, provide POC information for resolution
  • Train users in diagnosing Outlook Web Access (OWA) account issues
  • Build/update/unlock/delete user AF SCI accounts
  • Build/update/ unlock/delete AF SCI Organization box/Distro List accounts
  • Diagnose PKI issues
  • Initiate Classified Message Incident (CMI) checklist when required and notify the AMC 

Schedule You’ll work one of two shifts: 0400-1200 or 1200-2000.  Each is shift is Monday – Friday. 

Security Qualifications:

  • Position is only open to US Citizens
  • Must have fully active/adjudicated Top Secret SCI Clearance

Required Experience:

  • 3+ years of comparable technical support experience

Required Certifications and Education:

  • Must have a High School Degree or equivalent
  • Must have a DoD 8570 Level II Certification such as the CompTIA Security +

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.